Website and service terms

These terms govern use of the Nexa Systems website and explain the standard commercial terms that apply to our services unless a separate written agreement, proposal, statement of work, order form, or invoice says otherwise.

By using this website, submitting an enquiry, booking a call, accepting a proposal, or paying an invoice or subscription, you agree to the version of these terms in force at that time. If you do not agree, do not use the website or buy services from us.

Nexa Systems UK LTD is registered in England and Wales under company number 17175439. Our registered office is 124 City Road, London EC1V 2NX.

Nexa Systems provides business-to-business services for UK trades and local service businesses. We do not offer public signup to the internal Nexa OS platform.

A quote or proposal is not binding until accepted by both sides and, where required, the first payment or setup fee has been received. Prices, timelines, deliverables, assumptions, and included revisions should be read together with the relevant proposal, invoice, or order form.

Where services are sold online or remotely, we will provide the key pre-contract information required for that sale before the order is placed, including the business name, contact details, service description, price, billing period, payment method, and cancellation or ending terms.

Monthly services renew automatically until cancelled in line with the accepted proposal or order terms. If a minimum term applies, it will be stated before purchase.

We aim to work quickly, but timelines depend on client responsiveness, third-party platforms, payment status, content readiness, and the complexity of the work. Estimated dates are not guaranteed unless we expressly say they are fixed deadlines.

Reasonable revisions are included where stated in a proposal. Extra revisions, changes in scope, missed feedback windows, new pages, new integrations, or replacement content may require additional fees.

If a client delays feedback, access, content, payment, or approval, we may adjust timelines, pause work, archive a project, or invoice for work completed to date.

We may use AI tools, automation, reusable templates, code libraries, and internal agents to assist research, drafting, development, design, QA, and operational delivery. Human review remains part of our process for client-facing work.

AI-assisted output can still need review for accuracy, compliance, brand fit, technical correctness, and suitability. Clients are responsible for reviewing business-specific facts, offers, regulated claims, and legal wording before publishing.

Unless agreed otherwise, the client owns final bespoke website content and deliverables created specifically for that client once all related fees are paid in full.

Nexa Systems retains ownership of pre-existing tools, code libraries, templates, frameworks, processes, know-how, internal systems, automations, prompts, documentation, and reusable components. We grant the client a licence to use these as part of the delivered service for their own business while the relevant service is active or as otherwise agreed.

The client must not resell, copy, reverse engineer, or share access to our internal platform, templates, automations, or proprietary systems without written permission.

Our services may rely on third parties such as domain registrars, hosting providers, email providers, SMS providers, payment processors, analytics tools, advertising platforms, review platforms, booking tools, CRM systems, and AI providers.

We are not responsible for outages, policy changes, account restrictions, deliverability issues, ad disapprovals, price changes, data loss, or failures caused by third-party services outside our reasonable control.

Cancellation rights, minimum terms, notice periods, refund terms, and any early termination fees will be set out in the accepted proposal, order form, checkout, subscription terms, or invoice.

For business clients, setup fees and completed work are normally non-refundable. Monthly subscriptions generally remain payable until the end of the current paid billing period unless agreed otherwise.

If a client is legally acting as a consumer, any mandatory consumer cancellation rights will apply. Where a consumer asks us to start services during a cancellation period, the consumer may still have to pay for work already supplied, and certain cancellation rights may be lost for digital content where the law permits this and the required confirmation has been given.

We work to improve lead capture, response speed, conversion flow, review collection, and operational systems, but we do not guarantee specific revenue, rankings, ad results, booked calls, review volume, profit, or business outcomes.

Audit findings, suggestions, forecasts, and examples are provided for business decision-making and are not legal, financial, tax, accounting, or regulated professional advice.

Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Subject to that, Nexa Systems will not be liable for indirect loss, loss of profit, loss of sales, loss of goodwill, loss of data, business interruption, third-party platform failure, or missed opportunities. Our total liability for a claim will be limited to the fees paid by the client for the affected service in the three months before the event giving rise to the claim, unless a separate written agreement states another cap.

Our privacy policy explains how we handle personal data. Client-specific data processing terms may apply where we process personal data on a client's behalf.

Each party must keep confidential information received from the other party confidential and use it only for the purpose of the relationship, unless disclosure is required by law or the information is already public through no fault of the receiving party.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law gives a client the right to bring a claim somewhere else.

Contact for legal or contract questions: admin@nexasystems.co.uk.